Walter Underwood

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IT Director                                                                                                

Proven Success in providing a high level of IT service in a variety of circumstances and situations.

• IT Management and Support – Eighteen plus years experience in all levels of IT. Experienced at Directing all aspects of Information Technology in several different industries. Developed and provided staff training as well as designed training materials for other trainers. Provided project management, budgeting, process improvement and long term planning for all levels of IT.
• Network and Systems Administration – 10 years experience deploying, configuring, and maintaining enterprise servers, SANs, and data backup. Worked to accomplish all tasks required for the management of all IT services from desktop computers and networking to server room infrastructure including cooling and power systems. Sole responsibility for data center.

 

EXPERIENCE

• Electronic Data Interchange – EDI
• Google Apps
• HP, IBM, Dell servers
• Linux, MAC OS X, iOS
• Infor Visual Manufacturing ERP
• Microsoft Exchange
• Microsoft Active Directory, Group Policy, DHCP, DNS, VPN, etc.
• Tegile, EMC and HP SAN / NAS systems
• Microsoft Office 2003 through 2016, and 365
• Nagios, Spiceworks and other monitoring solutions
• Network Switches, Routers, ASA, Wireless Access Points, wiring
• Multiple backup solutions include Backup Exec and Backup Assist
• Endpoint Security Systems including Sophos and Symantec
• Video Editing
• VMWare ESXi and HyperV
• Windows Server 2000 through 2016
• SQL Server, Queries, and Stored Procedures

 

PROFESSIONAL EXPERIENCE

Exact Finish Inc.                                                      12/2015 to Current

IT Director

IT Director for an American Manufacturer. Full responsibility of all IT systems and equipment. Managed a  two rack server room with various equipment. Provided project management. Managed the EFI side of merging IT resources with 3-Form Inc. after 3-Form acquired EFI in October of 2016.

Key Contributions:

 

•  Solved label printing issues saving manufacturing many man hours of work.
•  Managed upgrading of manufacturing software, Insight, from version 6.4 to 10.1.
•  Created an Electronic Data Interchange (EDI) solution reducing errors and man hours spent on order entry,  shipping, and invoicing.
•  Managed outsourced programming and consulting, vendor relations, IT purchasing.
•  Hands on development and maintenance of all network, hardware, and software resources.
•  Worked with 3-Form IT resources to integrate EFI into Infor Visual Manufacturing ERP used by 3-Form including providing solutions to obstacles.
•  Planned, budgeted and arranged and performed much needed hardware upgrades to both server systems and workstations on the shopfloor.

 

Fastline Publications, Inc.                                                       10/2008 to 11/2015

Network Administrator

Sole network administrator for an international publishing company. Primary responsibility is to maintain uptime for all websites, email, file storage, and systems. Fully responsible for all hardware in onsite server room. Responsible for planning, acquisition, installation, and maintenance for over thirty-five servers, physical and virtual. Responsible for all backups, duplicate backups, and offsite storage of tapes. Work with team members to support 140 employees at two locations, as well as around the world. Remote control and management of forty offsite laptops and iPads.

Key Contributions:

• Repaired tape backup system within two weeks of hire and resumed offsite tape backup storage.
• Upgraded from two virtual servers running on Hyper-V and managed the entire migration to a three-host VMware environment.
• Migrated Exchange 2003 to Exchange 2010.
• Managed procurement and installation of NetApps SAN.
• Designed, setup, and managed VLAN installation for IP phone system, including configuration and installation of Cisco POE switches.

 

The University of Louisville                                                    07/2007 to 09/2008

Enterprise Systems Administrator

Worked on team with four other Systems Administrators to deploy and manage 200+ Windows Servers. Provided backup and assistance to team of administrators managing Linux and Novel servers. Managed GroupWise email accounts and servers. Responsible for racking, installing OS, and configuring IBM x series servers in a large academic environment. Responsible for setting up backups and restores from multiple systems. Acted as liaison between IT and departments for co-locating servers and other services. Created solutions beyond the standard server setup for several departments saving money, time, and effort for all involved.

 

The University of Virginia                                                       01/2000 to 07/2007

IT Director, The Preschool Language and Literacy Lab (P3L)                                               02/2006 to 07/2007

Directed and managed IT for grant funded organization. Managed three Research Assistants. Designed and programmed system for retention and reporting of data for multiple projects. Managed computer lab and all computer equipment. Supported all Principle Investigators and staff. Provided training on all aspects of IT.

 

Local Support Partner and Coordinator of the University Library Laptop Checkout Program, Clemons Library at The University of Virginia   02/2001 To 01/2006

Provided full IT support for all staff. Managed and maintained fifty-station student computer lab with printers. Management and upkeep of eighty laptop computers available to students at five library locations. Provided Library System wide staff training for many IT functions.

 

Classroom and Media Support, Curry School of Education                                                    01/2000 to 01/2001

Provided onsite support for all classroom needs. Delivered and setup laptops, projectors, sound systems and other audiovisual equipment. Supported built-in classroom equipment and managed graduate student computer lab.